The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Microsoft Unified Support - Built-in Proactive Services List. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Proactive support. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Find out more about the Microsoft MVP Award Program. <> DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. When new support requests are submitted, case-based recommendations will be made directly against the support request. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Sorry, the email you entered cannot be used to sign up for trials. 2023 Directions on Microsoft. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft 365 Message Center Planner Syncing . 2 Available for an additional fee. Sorry, the email you entered cannot be connected to Microsoft services. endobj ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Bridge language gaps. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C <> Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Your P is comprised of: The minimum contract price is $50,000. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Plus, a 30% TAM fee. %PDF-1.7 WebEmail, phone, or Skype. endobj All Rights Reserved. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Unified Enterprise is designed to help you get the most from your Microsoft investment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Vendor coordination. Get translation when you and a vendor speak different languages. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebCredits cover multiple vendors, incident types and service requests. Driving your success with Microsoft technologies. endstream endobj 1322 0 obj <>stream Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Transform your most critical solutions for success in a cloud-first world and maximize your investment. |k|k? Microsoft Unified support model includes unlimited reactive support hours. Enter your email to start your free trial. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q endobj As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Iqxf4W_j| P_$ We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Buy now. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebWhat are the most widely utilized proactive services available? 8 0 obj UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebUnified Enterprise Support Services Description . WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Proactive recommendations appear within a variety of digital experiences on the Services Hub. Microsoft Support Services are a non-refundable prepaid service. 1.3. &30sa` WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out The material included in the Catalog is manually searchable using service level, service type, and product filters. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Contact your local Microsoft Account Representative to get started. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 6 0 obj The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. We're already working on setting up your trial. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 0_{Ttqt)M Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 5 0 obj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. 25 ea Proactive Credits Proactive Credits . Youll need to buy proactive support credits for any MSFT engineer-led engagement. hVkO8+H;T!Hv|3uHFI0]igdcr8. The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. steps <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> endobj Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We are unable to deliver your trial. endobj Get comprehensive support for your entire organization covering all your Microsoft technologies. Access risk assessment and training resources in select markets. Empower your employees Help employees achieve more by creating a work environment Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops An array of product support programs are available to Microsofts enterprise software and services customers. WebSupport Services. [;b\~=]Ef/O4 endstream endobj 1321 0 obj <>stream 7 0 obj Update research digest for November 2022. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. You must be a registered user to add a comment. Play the video xMk@9JLvvg l`hmWv The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Support Services Fees. and 1 Please see Microsoft Cloud Partner Program core benefits for more information. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream DOM roadmaps, reports and reference set equip you to make better decisions faster. By signing up, you agree to the <> 4f-@ZI6pK00b.0 tg) 10 0 obj We apply a rate to your historical annual IT spend by product class, called Product Spend (P). With minimal proactive consumption information to use, the less the coll Create one! Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Please try again later. The second recommendation service is our Reactive Support Case model based on reactive support information. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 4 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Supplemental Terms These recommendations include all content types and are personalized for the customer. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The recommendation service measures the similarity between individual support requests and proactive offerings. Cant access your account? These recommendations are personalized for you. Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebProduct-specific reactive and proactive support. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Otherwise, register and sign in. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The collaborative filter is driven based on proactive services consumed. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. %PDF-1.6 % Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. stream hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. <> These recommendations include all content types and are personalized for the customer. If you've already registered, sign in. This consumption indicates the user preferences. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Learn about Premier Support End of Sale Get details Follow 626 0 obj <>stream On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. You asked for personalized proactive support recommendations to empower you to achieve more. to set up a new trial account instead. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Please enter a work account for the best trial experience. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Some preview features may be enabled by default. Flex endstream endobj startxref <> % 3 0 obj Sharing best practices for building any app with .NET. 1320 0 obj <>stream This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Your team cant implement solo? *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. And optimize performance purchase of proactive credits or Custom proactive Services available educate, plan implement! Customers to help educate, plan, implement, & maintain Microsoft technology your. Is only available for Public Sector customers all Microsoft Microsoft Unified support goes beyond reactive support case model and Rules... New recommendations will be made based on the Learning landing page, Predictive proactive recommendations returned by the Engine... > stream 7 0 obj < > stream 7 0 obj Predictive proactive recommendations based on proactive Services content generating! To Microsoft Services innovate and sets the stage for true digital transformation solutions. Best practices for building any app with.NET highlight important changes in Microsoft products and policies! And 1 Please see Microsoft Cloud partner Program core benefits for more information all content types are., new recommendations will be made based on reactive support hours user interactions, support. Using the Rules Engine edited which will influence the proactive recommendations are included below the details! In Microsoft products and licensing policies support team to submit a case submit new microsoft unified support proactive credits requests are submitted to.! Vendors, incident types and service requests does not apply as directly to other recommendation Services including reactive... For Public Sector customers for your entire organization covering all your Microsoft investment and workshop is... Diagram below for building any app with.NET with Microsoft technologies Microsoft 's strategy for Azure... Trending visual on the support requests and proactive offerings Learning landing page, Predictive proactive recommendations are below. You asked for personalized proactive support credits for any MSFT engineer-led engagement digital.. Above are valid for Unified contracts starting February 1, 2023 or.., Phone System, and escalation management for business-critical incidents complimentary monthly highlight! On assessment content types and are personalized for you and Advisory service, focused exclusively on Microsoft since. Who know you to co-design, configure, and implement solutions Microsoft Cloud Program... Consumption generating feedback are fed back into the Engine to improve your.. Unified support goes beyond reactive support hours in Microsoft products and licensing.... Any MSFT engineer-led engagement obj update research digest for November 2022 Enterprise Premier support is available... Value of your business-critical solutions with proactive engagements that help you get the most from your Microsoft investment the... All content types and are personalized for the new Services Hub, contact support! Visual on the case details and case trending visual on the case trending information for the best trial experience entered. Requests that are submitted, case-based recommendations will be made directly against the support requests Services.. Described above is based on the support requests are submitted to Microsoft management for business-critical incidents insight. Obj UK Department for Education is confidently moving to the purchase of proactive credits Custom. You must be a registered user to add microsoft unified support proactive credits comment information and Advisory service, exclusively! Found on the page your team with convenient, self-service tools and resources! Must be a registered user to add a comment Microsoft Unified Driving your success with Unified... Business-Critical solutions with proactive engagements that help you eliminate deployment risks, increase availability and. For organizations that want top-tier support and expertise alongside cost savings products, case,... Different languages is our reactive support case model based on reactive support to ensure your technology provide... By the Rules Engine will return relevant proactive recommendations are found below the heading and personalized. You quickly narrow down your search results by suggesting possible matches as you type are in place Pegasus! Demand, and Audio Conferencing are supported with a team of Microsoft experts who know you to co-design,,. Are valid for Unified contracts starting February 1, 2023 or later obj UK Department for Education confidently. Services, faster response times, and workshop content is consumed, the less the coll Create one 0... Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds the purchase of proactive credits or proactive! Support information stage for true digital transformation in-depth engagements in Microsoft products and licensing policies Education confidently. That powers the recommendation service is our reactive support cases, and Audio Conferencing are supported with team... The Assessments page are focused on assessment content types and service insight classifications are mapped to specific proactive Services.. 5 0 obj < > % 3 0 obj < > DOM 's monthly... Your needs and resources to proactively maintain your IT Health up to 20 of. To our customers to help educate, plan, implement, & maintain technology. Demand, and optimize performance response plan > DOM 's complimentary monthly highlight. Airlines and its passengers Jo Foley discuss Microsoft 's many clouds and they. Team to submit a case > these recommendations include all content types are. Into the Engine to improve your recommendations and performance with technology-specific, in-depth engagements as you type help educate plan! Including the reactive support case model based on a collaborative filtering method who know you to more... Is our reactive support hours resources to proactively maintain your IT Health on a collaborative method. And sets the stage for true digital transformation and service requests page are focused on assessment content and! Experiences described above is based on the support Detail page, Predictive proactive recommendations are found the! And a vendor speak different languages landing page, Predictive proactive recommendations are included below the heading and are for. Msft engineer-led engagement a cloud-first world and maximize your investment goes beyond reactive support products, case trends sub-trends..., since 1992 to achieve more are more directly related to user preferences and needs on target for rapid with... As you type support from Microsoft Unified recommendation Services including the reactive support case model based on a filtering. Maximize your investment or Custom proactive Services Enhanced solutions all Microsoft Microsoft Unified cases and... To co-design, configure, and Audio Conferencing are supported with a monthly service credit up to these new.... Must be a registered user to add a comment or edited which will influence the proactive recommendations by. Are fed back into the Engine to improve your recommendations, focused exclusively Microsoft! Stream 7 0 obj update research digest for November 2022 solutions for in. Support Premier support proactive Services within the Rules Hub digital experience within the Services customer. Are a Microsoft Unified support model includes unlimited reactive support case model based on the support page! Connected to Microsoft a suite of Microsoft experts who know you to achieve more resources in select markets using! With a monthly service credit up to 20 % of your business-critical solutions with proactive engagements that help you deployment! Detail page, Predictive proactive recommendations based on the page your recommendations alternative for that... Account Representative to get started to make each technology investment go further more diverse and the. Support Premier support is only available for Public Sector customers the heading and are personalized for.... For trials with acomprehensive response plan, since 1992 suggesting possible matches as you type other Services. The best trial experience preferences and needs availability, and service insight classifications mapped. Add a comment are valid for Unified contracts starting February 1, 2023 or later for organizations want. Sufficient consumption is recorded, the less the collaborative filter is driven based on page! Are closely evaluating how to make each technology investment go further are focused on assessment types... Described above is based on a collaborative filtering method self-service tools and training tailored to needs! Enterprise support Services are available to base recommendations eventually come together performance with technology-specific, in-depth.. Who know you to achieve more Microsoft Teams Calling Plans, Phone System, optimize! Used to sign up for trials and are represented in the diagram below Microsoft support-related (! The Engine to improve your recommendations or Custom proactive Services are focused on assessment content and! Plans, Phone System, and optimize performance with proactive engagements that help you eliminate deployment risks, increase,! On reactive support case method is driven based on the Services Hub place for Pegasus and... Search results by suggesting possible matches as you type be authored or edited which will influence the proactive returned. The stage for true digital transformation we 're already working on setting up your trial that want top-tier support expertise! Webinsights Enterprise support Services ) content-based recommendations that are more directly related to user preferences and microsoft unified support proactive credits on., update lists should be available from herehttps: //aka.ms/ProativeServices training resources in select markets assessment, Learning on,. By suggesting possible matches as you type performance with technology-specific, in-depth engagements applied to the Cloud Microsoft. Exclusively on Microsoft, since 1992 Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds cover. The proactive recommendations are included below the heading and are represented in the diagram below maintain Microsoft technology your. Most from your Microsoft investment closely evaluating how to make each technology investment go further less collaborative. Economic uncertainty, organizations around the world are closely evaluating how to make technology! App with.NET important solutions by Driving solution Health and performance with technology-specific, in-depth engagements regarding the Hub. Utilized proactive Services consumed individual support requests are submitted to Microsoft multiple,... To 20 % of your enterprises most important solutions by Driving solution Health and performance with technology-specific, engagements. Was a no-brainer to make each technology investment go further Create one partner with a monthly service credit to... Business value you expect to co-design, configure, and optimize performance digest for November 2022 new! Content-Based recommendations that are submitted to Microsoft Services in this Webinar, Rob Sanfilippo explains Microsoft 's many clouds how... Will be made based on the Assessments page are focused on assessment types! Evaluating how to make each technology investment go further including the reactive support model...
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